EXCHANGE POLICY

At Blue Culture, customer satisfaction is our top priority. We follow an exchange-only policy, focused on ensuring a smooth and positive shopping experience. While we do not offer traditional returns or refunds, we do provide exchanges for items that are defective or damaged, subject to the conditions outlined below.

Exchange Eligibility

You may request an exchange only for defective items, provided the item is:

  • In its original condition

  • Unwashed, unworn, unaltered, and unstitched

  • Includes all original tags and packaging

How to Request an Exchange

To initiate an exchange, customers must:

  1. Contact our customer service team within 7 days of receiving the order.

  2. Provide:

    • A valid reason for the exchange

    • Your online order ID

  3. Ensure the product meets the eligibility criteria above.

Note: Exchange requests made after 7 days from delivery will not be accepted.

Shipping Charges

Customers are responsible for all shipping or mailing costs associated with returning the defective item to Blue Culture. We recommend using a trackable shipping method for your protection.

Exchange Process

Once we receive the returned item, our team will:

  • Inspect the product to ensure it meets our exchange requirements

  • If approved, we will offer an exchange for the same product, or if unavailable, a replacement item of equal value

Commitment to Quality & Support

This policy reflects our dedication to maintaining the quality of our products and ensuring clear and consistent service. If you have any questions or need help during the exchange process, our customer service team is here to assist and guide you every step of the way.

At Blue Culture, we aim to make every interaction thoughtful and meaningful. Our exchange-only policy is part of our ongoing commitment to exceptional service, quality assurance, and building long-term trust with our valued customers.